Have a QrCode that you know is set up, but it is not pulling up the information when you scan it?

This is most likely due to your app not being synced.

If you have recently set up the QrCode, or have not synced your mobile app in a while, you can likely resolve the issue of QrCode not pulling up equipment by:

Sync your app

You can find a step-by-step on how to sync your mobile device on this How to Sync Your App page.