QR Code Scan Issue

This guide helps resolve cases where a valid QR Code fails to load equipment details—usually caused by outdated or unsynced mobile app data after recent setup.

QR Code Set Up But Not Working??

If you scan a QR Code that you know is already configured, but it fails to load the associated data in the app, the most likely reason is that your mobile app is not properly synced.

This can commonly occur in the following cases:

1. You have recently created or assigned the QR Code.

2. Your mobile app hasn’t been synced for some time.

How to resolve the issue

To fix this problem, ensure your mobile app is synced with the latest data.

Sync Your App

You can follow a detailed, step-by-step guide on syncing your mobile app by visiting the How to Sync Your App page.

Need Help?

If you’re seeing something different on your screen, it could be due to permission restrictions. Please contact your Fuellox Administrator to ensure you have the appropriate access rights.