Deactivate and Reactivate

This page explains how to deactivate and reactivate users and devices in Fuellox.

Deactivate a User (for one organisation)

1. Open the Users page.
2. Click the user you want to manage.
3. Click Deactivate User on [Organisation Name].
4. In the confirmation dialog, optionally enter a reason for record-keeping.
5. Click Confirm.
6. Check for the success message confirming deactivation.

What happens after user deactivation

• The user is blocked from accessing that organisation only.
• The user may still access other organisations where they still have access.
• On the same user screen, the button changes to Activate User on [Organisation Name].

Reactivate a User

1. Open the Users page.
2. Select the deactivated user.
3. Click Activate User on [Organisation Name].
4. Confirm the action.
5. Check for the success message confirming reactivation.

Deactivate a Device

1. Open the Devices page.
2. Select the device.
3. Click Update/Edit.
4. Find the Is Active checkbox.
5. Untick Is Active.
6. Save the form.

What happens after device deactivation

• The device is marked inactive.
• Inactive devices are hidden from standard mobile operating screens (for example, dispensing/selection lists), so users cannot use them in day-to-day workflows.

Reactivate a Device

1. Open the Devices page.
2. Select the device and open Update/Edit.
3. Tick Is Active.
4. Save.

Note

If you cannot see the Deactivate/Activate actions, your account likely does not have the required permissions or access level. Contact your administrator to request access.